Faq › Current Tenants
Our offices are located at the following addresses:
Head Office - 39 Brighton Avenue, Allston, MA 02134
62 Boylston Street Office - 62 Boylston Street, Boston, MA 02116
Andover Office - 311 Lowell Street, Andover, MA 01810
Arlington Office - 50 Grove Street, Arlington, MA 02472
Atrium Office - 1079 Commonwealth Avenue, Boston, MA 02215
Brockton Office - 30 Oak Street Extension #101, Brockton, MA 02301
Dexter Park Office - 175-185 Freeman Street, Brookline, MA 02446
Framingham Office - 15 Queensway #1, Framingham, MA 01701
Watertown Office - 233 Main Street, Watertown, MA 02472
Woburn/Westgate Office - 1 Westgate Drive, Woburn, MA 01801
Worcester Office - 382 Sunderland Road #25, Worcester, MA 01604
If you are not sure which office manages your apartment building or business, please call 617.783.0039 to be directed to the correct site office.
Rent is due in full on the first of each month, even if you signed your lease on a different day or your lease started on a different day.
Send or bring in any checks or paperwork to your local site office. Please see above for addresses.
Please contact the Property Coordinator of your building at your local site office. They will be able to provide you with your User Name and Password as well as instructions on how to set this up.
Fees vary by property and are calculated based on the average rent of the property. There is a higher convenience fee associated with credit card transactions versus electronic checking or e-check transactions. We strongly encourage tenants to pay via electronic checking. You will be prompted with the amount of the fee at the time of transaction.
Traditional Lease Break: You must notify The Hamilton Company, in writing with 30 days or more notice, of your desire to terminate your lease early, as well as pay an administrative fee in the amount of ½ month rent. At that time, The Hamilton Company will list your apartment as available for re-letting, and will attempt to find a new resident. If/ when a new resident is identified, and a new lease is signed for the unit, the Landlord will consent to the termination of your lease. You are responsible for the rent and all lease terms until your unit is rented or your lease ends, whichever comes first.
Early Opt-Out: You must notify The Hamilton Company, in writing within 60 days notice, of your desire to terminate your lease early, as well as pay an administrative fee in the amount of two month’s rent. Once the fee and notice is received, the lease termination date shall be amended.
You may complete a Roommate Substitution Agreement at any time during your lease to add or remove a roommate. All roommates on the lease must agree to the changes by signing the Agreement, including anyone being removed from the lease. All roommates must also abide by the occupancy standards stated in the lease when doing a roommate change. Anyone over the age of 18 must complete the Rental Application and be approved before they are allowed to move in. Contact your Property Coordinator for more details and the Roommate Substitution Agreement paperwork. Fees of at least $100 may apply.
If you have a complaint against another resident, please submit your complaint in writing (a letter or email will suffice) to your local site office. Please include the address of the resident involved, the date(s) and time(s) of the incident(s) and a brief description of the issue. All complaints are always kept anonymous and confidential.
If you would like to paint the walls in your apartment, you must first get approval from the Maintenance Department. If approval is given, you must repaint all the walls using the original color when you move out, or charges will be applied to your account. The Maintenance Department can provide you with this paint for a $10 deposit (cash or check) per gallon can of paint. This money will be refunded to you when you return the can(s) of paint to the office, even if they are empty. You may also borrow paint at the same cost to touch up the paint inside your apartment.
If you are going out of town, you may pay your rent online or deliver post-dated checks to your local site office before you leave. If you are leaving your car in one of our parking lots, please make sure your parking stickers are up-to-date so that you do not get towed. If you are leaving in the winter, do not turn your radiators off or set your thermostat below 62 degrees Fahrenheit to prevent your pipes from freezing. If they freeze, they may burst, which can cause severe water damage for which you would be held responsible. Feel free to call your local site office for more details.
Yes, any changes to the size of your family should be documented. Please contact your local site office for further instructions.
Yes, any name changes should be reported and updated in your tenant file. If your spouse does not already live with you, they will need to fill out an application to be added to the lease. Please contact your local site office for further instructions.
Yes, anyone over the age of 18 who will be living in the apartment must be listed on the lease. Please contact your local site office for further instructions.
You will need to pay your rent within 14 days from the day you received the notice. If rent is not received after 14 days, you may be evicted. If you have already paid your rent, you may have received the notice in error. Please contact the Property Coordinator at your local site office for more information.
There are three ways to place a maintenance request:
- Call your local site office
- Email maintenance@thehamiltoncompany.com. Please include your address and as much detail as possible.
- Find the information page for your building under the Residential Tab on our Website. Then, click “Maintenance Requests” on the left side bar. Fill out the form that appears on the page. Please include as much detail as possible.
Each of these methods will notify the Maintenance Department, who will dispatch the superintendent of your building, or other maintenance technician. If the office is closed and your request is not an emergency, our staff will respond on the next business day. If the office is closed and you have an emergency maintenance request, please call your local site office. Our Answering Service will respond and dispatch the On-Call Technician who is available 24 hours a day, 7 days a week.
No, we only provide 1 set of keys per tenant listed on the lease. No extra keys will be given. If you have a new roommate, they will need fill out an application and be approved before we will give them keys.
No, we only provide 1 set of keys per tenant listed on the lease. Unfortunately, you will need to give your guest access to your building and your apartment during their stay.
Call your local site office for instructions.
It is against the terms of your lease to change your locks. If you need to change your locks for any reason, please call your local site office to arrange it. Charges may apply.
Call your local site office. Our Answering Service will respond and dispatch the On-Call Technician who is available 24 hours a day, 7 days a week.
First, call the police and file a report. Then, call your local site office. Our office staff will immediately dispatch your superintendent to assist you and repair any damages that resulted from the break-in.
No, our office staff has been instructed not to touch mail/packages, not to receive packages on behalf of tenants, or otherwise get involved with mail/package delivery. If you suspect your mail/package is missing or has been stolen, please contact the carrier (USPS, UPS, FedEx, etc.) for more information.
No, our office staff has been instructed not to receive packages on behalf of tenants. Please make other arrangements for the delivery of your package, such as having the package delivered to a friend, relative or your own office. If you will not be home to receive your package, you may have it delivered to your building, at your own risk. Please be advised that not all of our buildings have security cameras. We suggest asking the carrier (USPS, UPS, FedEx, etc.) to require a signature upon delivery.
No – you may not rent out your room using Airbnb or other related sites. This is a direct violation of your lease and may lead to eviction.
